HRM 520 Ethics and Advocacy for HR Pro - 978 Words

Strayer University Zappos: Delivering Customer Satisfaction HRM520 Ethics and Advocacy for HR Pro By Susan Rivera Richards Submitted to Dr. James G. Ziegler, PH.D. Spring 2105 Analyze the manner in which Zappos’ leadership has fostered a culture of ethicalness in the company. Suggest two (2) actions that other companies can take in order to mimic this culture. Many companies look at returns in a negative way but Zappos look at it as an opportunity. Companies need to look at returns as a positive experience. The company says a customer have up to three hundred sixty days (360) for a full refund. Most companies do not offer any time of refund that far out. Majority companies offer up to thirty days (30). From my†¦show more content†¦Evaluate the effectiveness of the core values in relation to developing a culture of ethicalness. Determine the manner in which the core values support the stakeholder’s perspective. The core values of the company is how the company handle transactions on a daily basis. Zappos business model built around developing long term customer relationships. The company strives to make a different and addicting experience. Zappos have relax and wacky atmosphere. Since the core values differ from other companies. It untraditional, the core values create a framework for the company’s actions. It’s exemplified in the company’s commitment to their customers and employees’ well-being and satisfaction. Analyze the major ethical challenges that Zappos has faced. Determine whether or not you would have resolved these challenges differently than Zappos’ management. Provide a rationale for your response. In regards with the ethical challenges that the company have overcome was amazing. I have read about a few companies that did not handle layoffs well. They did not remember the ones who help the company grow which are the employees. Mr. Hsieh was honest about the financial situation which is very admirable in my eyes. The other two challenges was pretty much the same scenario. I feel that the Zappos’s CEO felt very strong about the employees and customers. Every decisions that he had to make was how it would affect all parties involved. It seem that he has integrity and thatShow MoreRelatedStrategic Human Resource Management View.Pdf Uploaded Successfully133347 Words   |  534 Pagesapproaches, other methods of management development include sending high-level executives and less senior high-potential managers to executive development pro-grams at leading universities. Shorter inhouse training programs for less senior managerial personnel and more junior high-potential managers are quite common. Use of residential university pro-grams has been found to be most likely in the financial industry and least likely in services.38 Page 24 STRATEGIC HUMAN RESOURCE MANAGEMENT SectionRead MoreStephen P. Robbins Timothy A. Judge (2011) Organizational Behaviour 15th Edition New Jersey: Prentice Hall393164 Words   |  1573 PagesBounded Rationality, and Intuition 175 †¢ Common Biases and Errors in Decision Making 177 Influences on Decision Making: Individual Differences and Organizational Constraints 184 Individual Differences 184 †¢ Organizational Constraints 186 What About Ethics in Decision Making? 187 Three Ethical Decision Criteria 187 †¢ Improving Creativity in Decision Making 188 Summary and Implications for Managers 190 S A S A S A L L L Self-Assessment Library What Are My Gender Role Perceptions? 166 glOBalizationRead MoreDeveloping Management Skills404131 Words   |  1617 PagesAbuse of Power 285 Strategies for Gaining Organizational Power 286 The Necessity of Power and Empowerment 286 Sources of Personal Power 288 Sources of Positional Power 293 Transforming Power into Influence 298 Influence Strategies: The Three Rs 298 The Pros and Cons of Each Strategy 300 Acting Assertively: Neutralizing Influence Attempts 304 SKILL ANALYSIS 310 Case Involving Power and Influence 310 River Woods Plant Manager 310 SKILL PRACTICE 311 Exercise for Gaining Power 311 Repairing Power Failures